Refund Policy

Refund Policy

At Majmua, we want you to be completely satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at [Majmua Phone Number] or [Majmua Email Address]. Please note that returns must be sent to the following address:

[Majmua Return Address]

If your return request is accepted, we will share return instructions and guide you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at [Majmua Phone Number] or [Majmua Email Address].

Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom-made products, special orders, personalized items, and personal care goods. We also do not accept returns for items that have been worn, used, washed, altered, damaged after delivery, or returned without original tags and packaging.

Unfortunately, we cannot accept returns on final sale items, discounted items, or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at [Majmua Phone Number] or [Majmua Email Address].